Frequently Asked Questions
Find quick answers to common questions about our photo editing services, pricing, turnaround times, and more.
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What photo editing services do you offer?
We offer a complete range of professional photo editing services including background removal, clipping path, image masking, ghost mannequin/invisible mannequin, color correction, photo retouching, shadow creation, product photo editing, and more. Whether you need simple background removal or complex image manipulation, our team of experienced editors can handle it all.
Do you offer a free trial?
Yes! We offer 2 free trial images so you can test our quality and service before committing to a paid order. No credit card required. Simply upload your images, tell us what you need, and we will edit them for free. This gives you a risk-free way to evaluate our work quality and turnaround time.
Who edits my photos? Do you use AI?
All images are hand-edited by our team of skilled professional editors with years of experience. We do not use automated AI tools for final edits because manual editing delivers superior, more precise results. Our editors specialize in specific types of editing, ensuring expert-level quality for every project.
Can you handle bulk orders?
Absolutely. We process thousands of images every day for e-commerce businesses, photographers, and agencies. Our team can handle orders of any size while maintaining consistent quality. We have the infrastructure to scale quickly, whether you need 10 images or 10,000 images edited.
What is clipping path service?
Clipping path is a precise image editing technique where we use the Pen tool in Photoshop to create a vector path around an object. This allows us to isolate the subject from its background with pixel-perfect accuracy. It is commonly used for product photography, catalog images, and any situation where you need a clean cutout of an object.
What is ghost mannequin or invisible mannequin editing?
Ghost mannequin (also called invisible mannequin or hollow man) is a technique where we remove the mannequin or model from clothing photos while maintaining the 3D shape of the garment. The result shows the clothing item as if it is being worn by an invisible person. This is essential for fashion e-commerce to showcase how garments fit and look.
What is image masking and when is it used?
Image masking is an advanced technique for removing backgrounds from complex images with fine details like hair, fur, feathers, or semi-transparent elements. Unlike clipping path which works best for hard edges, masking preserves delicate details that would be lost with other methods. We use it for portraits, pet photography, and products with intricate edges.
Can you match my existing photo style?
Yes, we can match any specific style or guidelines you provide. Simply share example images or a style guide, and our editors will ensure consistency across all your images. This is particularly useful for e-commerce brands that need uniform product photos across their catalog.
How much does photo editing cost?
Pricing depends on the type and complexity of the edit. Simple background removal starts at $0.19 per image. More detailed work like ghost mannequin starts at $0.79, and complex retouching varies based on requirements. We offer volume discounts for bulk orders. Upload your images for an instant, no-obligation quote.
Do you offer volume discounts?
Yes, we offer significant discounts for bulk orders. The more images you submit, the lower your per-image cost. For orders over 101 images, you can save 10-20% compared to our standard rates. Contact us for a custom quote if you have high-volume recurring needs.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank wire transfers for larger orders. All transactions are secure and encrypted. For regular clients, we also offer monthly invoicing with payment due within 3-5 business days.
Are revisions included in the price?
Yes, unlimited revisions are included at no extra cost. If something is not quite right, just let us know and we will fix it. We want you to be 100% satisfied with the results. Most revision requests are completed within a few hours.
How long does it take to get my images edited?
Standard turnaround is 24 hours for most orders. Simple edits like background removal are often delivered in 12 hours or less. For large bulk orders (500+ images), turnaround may be 24-48 hours depending on complexity. Rush delivery options are available if you need images faster.
Do you offer rush or same-day delivery?
Yes, we offer rush delivery for urgent orders. Rush orders are prioritized and typically completed within 6-12 hours, sometimes faster. Rush delivery is available for an additional fee. Contact us to discuss your specific deadline requirements.
What file formats do you accept and deliver?
We accept all common image formats including JPG, PNG, TIFF, PSD, and RAW files (CR2, NEF, ARW, DNG). We deliver in your preferred format with the exact specifications you need - whether that is web-optimized JPGs, transparent PNGs, layered PSDs, or print-ready TIFFs.
How do I submit my images?
You can upload images directly through our website, or share via cloud services like Dropbox, Google Drive, or WeTransfer. For large orders or ongoing work, we can set up FTP access or integrate with your existing workflow. We will work with whatever method is most convenient for you.
Is my data secure?
Absolutely. We take data security seriously. All file transfers are encrypted using SSL/TLS. Your images are stored on secure servers with access controls. We never share your images with third parties. Files are automatically deleted 30 days after delivery unless you request otherwise.
Can you sign an NDA for confidential projects?
Yes, we can sign Non-Disclosure Agreements for sensitive or confidential projects. Many of our clients, including major brands and agencies, require NDAs, and we are happy to accommodate this. Contact us to discuss your confidentiality requirements.
Do you keep copies of my images?
We retain completed work for 30 days after delivery as a backup in case you need re-downloads or revisions. After 30 days, all files are permanently deleted from our servers. If you need files removed sooner, just let us know and we will delete them immediately.
Where is your team located?
Our editing team is located in secure, professional office facilities. All team members are trained professionals who undergo background checks and sign confidentiality agreements. We maintain strict quality control and security protocols to protect your images and data.
Ready to Get Started?
Try our service risk-free with 2 free trial images. See the quality for yourself before you commit to a paid order.